In answer
Questions, answered.
Which Auckland suburbs do you cover?
We work across central and inner-eastern Auckland — Herne Bay, Ponsonby, Grey Lynn, Westmere, Saint Marys Bay, Freemans Bay, Parnell, Remuera, Orakei, Mission Bay, Saint Heliers, Kohimarama, Devonport, Takapuna, Mount Eden, Epsom. If your property is just outside these boundaries, ask — we travel for the right brief.
How do I get a quote?
The quickest way is to use the Request a Quote form. Tell us about the property, add a few photographs if you can. We come back in writing within one working day with three tiered options — Essential, Considered, Complete — so you choose the level of care that suits.
Can I book a one-off service, or does it have to be a plan?
Both. Many clients begin with a one-off — a tidy-up, a hedge reshape, a digger morning — and move to an annual plan once they see how we work. Either is welcome.
What does the Annual Plan include?
A bespoke schedule across the year — garden maintenance on the rhythm your property needs, lawn care, seasonal exterior work, and the small repairs noticed and sorted in the course of regular visits. Photographic reports after each visit. Billed monthly. No surprises.
Do you bring your own equipment?
Yes — including a digger for site clearance, post-hole boring, drainage trenches and small earthworks. We are fully insured and WorkSafe compliant. Underground services are always located before any blade touches ground.
What happens if it rains?
We reschedule, no penalty — usually to the next dry day. You will hear from us by mid-morning if a visit needs to move. Garden work that can be done in light rain (mulching, pruning, light tidying) goes ahead.
How do you handle payment?
Invoices are issued via Xero with bank-transfer details and, optionally, a card payment link. Standard terms are seven days. Annual Plan clients are billed monthly by direct debit.
What if I am not happy with the work?
Tell us within seven days of the visit and we come back at no charge to put it right. This is the No-Callback Promise — commitment twelve of our Standard of Care.
Do you have insurance?
Yes — public liability cover up to NZ$2 million, plus appropriate cover for the digger and mechanical equipment. Certificates available on request.
How do you handle our pets?
Tell us in advance and we work around them. Gates are closed and re-latched on every visit without exception (commitment eight — the no-trace visit).
Are you on social media?
Yes — find us on Instagram and LinkedIn. We post a small note from each week’s work; never your address, never identifying features, only the considered detail.
A question we haven’t answered?
Call Max directly on 021 400 720, or send a note.